Terms of Service

Welcome to IslandKiks. By placing an order with us, purchasing our products, or using our website and services, you agree to the following Terms of Service. Please read these terms carefully before placing an order. 1. About IslandKiks IslandKiks is a sneaker pre-order business offering selected footwear and related products. As many of our products are sourced specifically based on customer orders, our business operates primarily on a pre-order basis. 2. Pre-Orders Due to the nature of our business, products may be ordered specifically for individual customers. Before a pre-order is placed, IslandKiks will confirm the relevant product information with the customer, including: * Product and model * Size * Colour or variation, where applicable * Price * Other relevant product details The customer is responsible for reviewing and confirming these details before the order is placed. Once a pre-order has been confirmed and placed, it cannot be cancelled or changed at the customer's request. 3. Product Information IslandKiks makes reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, and other product details are accurate. However, slight variations may occur due to differences in lighting, photography, displays, manufacturing, or product batches. Customers should contact IslandKiks before placing an order if they require clarification about a product. 4. Size Selection Customers are responsible for selecting and confirming the correct shoe size before their order is placed. IslandKiks will confirm the requested size with the customer before submitting the pre-order. Once the order has been placed, size changes, exchanges, or refunds due to incorrect size selection or fit are not permitted. Customers are encouraged to ask IslandKiks for sizing guidance before confirming their order if they are uncertain about the appropriate size. 5. Pricing and Payment All prices will be communicated to the customer before the order is confirmed. An order is considered confirmed only after the required payment has been successfully received and the order has been accepted by IslandKiks. IslandKiks reserves the right to correct pricing errors or inaccuracies that may occur due to technical issues, supplier pricing changes, or other circumstances. If a significant pricing error occurs before an order is fulfilled, IslandKiks may contact the customer to discuss the available options. 6. Order Confirmation Before placing a pre-order, IslandKiks will provide the customer with the relevant product and order details for confirmation. By confirming the order, the customer acknowledges that they have reviewed and accepted the product details, size, price, and other applicable information. 7. Product Inspection When a pre-ordered product arrives, IslandKiks will inspect the product before shipping it to the customer. Where applicable, IslandKiks will provide the customer with a photograph of the actual product received before dispatch. This allows the customer to verify the product before it is shipped to the provided delivery address. 8. Shipping and Delivery Orders typically require 10–14 days for processing and delivery. While IslandKiks aims to meet this estimated timeframe, delivery times may occasionally be affected by circumstances outside our control, including supplier delays, shipping disruptions, customs procedures, public holidays, or other unforeseen circumstances. IslandKiks will make reasonable efforts to communicate significant delays to affected customers. Customers are responsible for providing accurate delivery information. IslandKiks is not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer. 9. Refunds and Defective Products Because IslandKiks operates primarily on a pre-order basis, confirmed orders are generally non-refundable and cannot be cancelled due to a change of mind, incorrect size selection, or personal preference. A refund may be considered if a purchased shoe develops a genuine manufacturing defect or breaks within 14 days of the customer receiving the product. Customers requesting a refund must contact IslandKiks within the applicable 14-day period and provide reasonable evidence of the issue, such as photographs or videos. IslandKiks will assess the reported issue and determine whether it qualifies under our Refund Policy. Damage resulting from misuse, accidents, improper care, normal wear and tear, or other customer-related causes may not qualify for a refund. Please refer to our Refund Policy for further information. 10. Authenticity IslandKiks is committed to providing customers with genuine products sourced through our intended supply channels. Where authenticity-related concerns arise, customers should contact IslandKiks with their order information and relevant evidence so that the matter can be reviewed. 11. Customer Responsibilities By placing an order with IslandKiks, customers agree to: * Provide accurate personal and delivery information. * Carefully review product and sizing details before confirming an order. * Confirm that they understand the pre-order nature of their purchase. * Make required payments within the specified timeframe. * Provide reasonable information or evidence when making a product-related claim. * Use purchased products appropriately and in accordance with their intended purpose. 12. Website and Content All content displayed by IslandKiks, including photographs, graphics, logos, product descriptions, text, designs, and other materials, may be protected by applicable intellectual property laws. Customers may not reproduce, modify, distribute, sell, or commercially use IslandKiks content without prior written permission. 13. Third-Party Links and Services IslandKiks may use or provide access to third-party services, payment providers, delivery services, social media platforms, or external websites. IslandKiks is not responsible for the content, policies, availability, or practices of third-party services that are outside our control. Customers should review the applicable terms and privacy policies of any third-party service they use. 14. Limitation of Liability IslandKiks will make reasonable efforts to provide accurate product information and fulfil confirmed orders. However, IslandKiks will not be responsible for circumstances beyond our reasonable control, including supplier issues, shipping disruptions, customs delays, technical problems, or other unforeseen events. Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law. 15. Changes to These Terms IslandKiks reserves the right to update or modify these Terms of Service when necessary. Any updated terms will be published on our website, and the updated version will apply from the stated effective date. 16. Governing Law These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Singapore. Any disputes should first be raised directly with IslandKiks so that we can attempt to resolve the matter fairly and amicably. 17. Contact Us If you have questions regarding these Terms of Service, your order, or any of our policies, please contact IslandKiks through our official customer service channels. By placing an order with IslandKiks, you acknowledge that you have read, understood, and agreed to these Terms of Service and the applicable IslandKiks policies.