Refund Policy

Pre-Order Policy IslandKiks operates primarily on a pre-order basis. Because products are ordered specifically according to each customer's requirements, all confirmed orders are non-refundable and cannot be cancelled once the order has been placed. Before placing an order, IslandKiks will confirm the following with the customer: Product and model Size Colour or variation, where applicable Product details Price and order information Customers are responsible for confirming that the selected size and product details are correct before the order is placed. Product Confirmation Once the pre-ordered product arrives at IslandKiks, we will inspect the item and provide the customer with a photograph of the actual product before it is shipped to the customer's delivery address. This allows the customer to verify the product before final delivery. Damaged or Defective Products Although refunds are generally not provided, a refund may be considered if the purchased shoe develops a genuine manufacturing defect or breaks within 14 days of the customer receiving the product. To request a refund under this policy, customers must contact IslandKiks within the 14-day period and provide: Order details Photographs or videos clearly showing the issue A description of the defect or damage IslandKiks will assess the issue and determine whether it qualifies for a refund under this policy. Damage caused by improper use, accidents, excessive wear, misuse, or failure to care for the product appropriately may not qualify for a refund. Important Change-of-mind requests, incorrect size selection, personal preference, or dissatisfaction with the fit will not qualify for a refund, as customers are given the opportunity to confirm their size and product details before the pre-order is placed.